Art. 1. Acceptance of sales conditions
The contract between the Seller and the Customer shall be deemed concluded upon the Seller’s sending of the order acceptance email in accordance with the purchase methods set forth below. By placing an order using the various methods provided, the Customer declares to have read all the information provided during the purchasing process and to fully accept the general and payment conditions set forth below.

If the Customer is a consumer, once the online purchase process is completed, they shall print or save an electronic copy of and in any case keep these general sales conditions.

The Customer shall have no right to damages or compensation, nor any contractual or extra-contractual liability for direct or indirect damages to persons and/or property caused by the non-acceptance, even partial, of an order.

Art. 2. Purchase method

The Customer may purchase only the products listed in the Site’s electronic catalog at the time of placing the order, as described in their respective information sheets. It is understood that the image accompanying the product description sheet may not perfectly represent its characteristics but may differ in color, dimensions, and accessories shown. All purchase support information is to be considered as simple generic informative material, not referring to the actual characteristics of a single product.

The correct receipt of the order is confirmed by the Seller by means of an email response, sent to the email address provided by the Customer. This confirmation message will include the Date and Time of order execution and an Order Number, to be used in any further communication with the Seller. The message will reproduce all the data entered by the Customer, who undertakes to verify its correctness and to communicate any corrections promptly, using the customer service.

The Seller will check the availability of the products in stock and will subsequently send the order acceptance email, thereby finalizing the purchase contract and including the estimated delivery date according to the best practices of the logistic partner. In the event of non-acceptance of the order, the Seller guarantees communication to the Customer by email or telephone within three days from the receipt of the summary email.

Art. 3. Payment method

Credit card: In cases of purchasing merchandise with Credit Card payment method, the credit card will be charged upon order fulfillment.
The Seller reserves the right to request additional information from the Customer (e.g., telephone number) or the submission of documents proving ownership of the Card used. In the absence of the requested documentation, the Seller reserves the right not to accept the order.

At no point during the purchase procedure is the Seller able to know the credit card information of the buyer, transmitted via secure connection directly to the bank site managing the transaction. The Seller does not store or have access to the Customer’s credit card information.

Cash on delivery: In case of Cash on Delivery purchases, no additional contribution will be applied to the total amount, as clearly indicated when choosing the payment method. Payment, to be made directly to the courier, will occur upon delivery of the products. Payment can only be made in cash, checks are not accepted.

Purchases via PayPal: In cases of purchasing merchandise with PayPal payment method, upon the conclusion of the online transaction, PayPal will immediately charge the amount related to the purchase made.

Art. 4. Shipping method

The Seller may accept orders with delivery worldwide. We use the best national and international express courier companies to ship worldwide, thus ensuring safe, fast, and traceable service. All orders are processed and shipped within 2 working days from order acceptance.

For each order placed, the Seller issues a document accompanying the shipped material. For any invoice issuance, the information provided by the Customer at the time of the order shall prevail. After order execution, it will no longer be possible to request the invoice if such intention has not been previously expressed. After invoice issuance, it will not be possible to make changes to it.

Delivery costs, if any, are borne by the Seller and are clearly stated during the order process. Nothing is owed in addition by the Customer in relation to the total order.

The delivery of the ordered items is understood to be at street level unless:

• there is different communication from our customer service, as provided in the product technical sheet, explicit purchase of delivery to the floor, if provided.

Upon delivery of the goods by the courier, the Customer is required to check:

• that the number of packages delivered corresponds to what is indicated in the accompanying document;
• that the packaging is intact, undamaged, not wet, or altered in any way, including the closing materials (adhesive tape or straps).

Any damage to the packaging and/or the product or the non-correspondence of the number of packages or indications must be immediately contested, by affixing the wording “CHECK RESERVE” (SPECIFYING THE REASON FOR THE RESERVE, e.g., “torn packaging”, “crushed packaging”, etc.) on the courier’s delivery proof. Once the courier’s document is signed, the Customer cannot make any objections regarding the external characteristics of what has been delivered.

Any problems regarding the physical integrity, correspondence, or completeness of the received products must be reported within 3 days of delivery, according to the methods provided in this document.

In case of non-collection within 5 working days of the material present in storage at the courier’s warehouses due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the ordered items will be returned to the Seller’s warehouses.

Art. 5. Right of withdrawal

If the customer is a consumer (i.e., a natural person who purchases the goods for purposes not related to their professional activity), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the Customer, within 14 calendar days from the date of receipt of the goods, must contact the Seller’s customer service by email at the address [email protected] (specifying name, geographical address, telephone number, and any email address), declaring their intention to exercise the right of withdrawal.

In case of withdrawal from the contract, all payments made to the Seller will be refunded without undue delay and in any case not later than 14 days from the day we are informed of the decision to withdraw. These refunds will be made by bank transfer, and it will be the responsibility of the Customer to promptly provide the banking details on which to obtain the refund (Account Number/IBAN and account holder). The Customer will take care of returning the goods to the Seller. The direct cost of returning the goods will be borne by the Customer.

The Customer is responsible only for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the same. The Customer assumes all responsibility for the shipment until it is received at our warehouse. In case of damage to the goods during transport, the Seller will notify the customer of the incident (within 5 working days from the receipt of the goods in its warehouses), to allow them to promptly report the incident to the courier of their choice and obtain a refund of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the withdrawal request.

The Seller does not in any way respond to damage or theft/loss of goods returned with uninsured shipments. In the event of the Customer sending the goods, the refund will be suspended until the date of receipt of the same at the Seller’s warehouses or, alternatively, until the customer confirms the shipment by means of a receipt.

The right of withdrawal is subject to the following conditions:

• the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, attached software, etc.);
• the right does not apply: (i) to audiovisual products or computer software sealed (including those attached to hardware material), once opened; (ii) to products made to measure or clearly personalized; (iii) to newspapers, periodicals, and magazines except for subscription contracts for the supply of such products; (iv) to products at risk of deteriorating or expiring rapidly;
• the purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend placing it in a second box.

Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transportation.

If the original packaging and/or packaging are damaged, the Seller will withhold from the due refund a percentage, not exceeding 10% of the same, as a contribution to the restoration expenses.

The right of withdrawal lapses entirely in the event of the essential condition of integrity of the goods (packaging and/or its contents) lacking, in cases where the Seller ascertains:

• improper use of the good, which has compromised its integrity, or the use of any consumables;
• the absence of the external packaging and/or original internal packaging;
• the lack of integral elements of the product (accessories, cables, manuals, parts, etc.);
• damage to the product for reasons other than its transport.

In the event of withdrawal of the right, the goods will remain at the Seller’s headquarters, available to the Customer for pick-up at their own expense.

Art. 6. Seller’s warranties

All products sold by the Seller are covered by the manufacturer’s conventional warranty and by the Seller’s 24-month warranty for conformity defects.

Art. 7. Customer warranties

The Customer declares and guarantees (i) to be of legal age and a consumer as provided for in art. 3 of the Consumer Code; (ii) that the data provided by them for the execution of the contract are correct, truthful, and do not violate any third-party rights.

Art. 8. Privacy

The personal data requested during the order submission phase are collected and processed in order to fulfill the explicit requests of the Customer. The Seller guarantees its customers compliance with the regulations on the processing of personal data, governed by the privacy code pursuant to art. 13 of European Regulation 2016/679 (“GDPR”).

Complete information is available on the site in the Privacy Policy section.

Art. 9. Return and refund policy

If, for any reason, you are not satisfied with the order, please contact us. For a quicker resolution, please include three photographs demonstrating the damaged area of the item. The optimal images are on a flat surface, with the label and the error clearly visible. We will use this information to assist you with your order.

Circumstances in which refunds will be granted

You may be eligible for a refund if:

• The product you purchased does not work.
• You have not received your product within 60 working days.
• The refund is made only and exclusively by bank transfer, after providing IBAN and account holder communication.

The Seller’s warranty does not cover:

• Damage caused by accidents.
• Improper care.
• Normal wear and tear.
• Color and material distribution.
• Post-sale modifications.

Returns/replacements for products exposed to water will not be accepted.